BenchRelayCapture the promise
Record the customer, item, repair request, and due date so the team starts with the same information.
CLEAR IT NETWORKSESBENCHRELAY / REPAIR OPERATIONS
Every repair. A clear next step.
BenchRelay is repair operations software for teams that need to know what is waiting, blocked, late, or ready. Keep intake, bench work, outside vendors, and customer handoffs connected in one repair record.
Illustrative sample
Who is BenchRelay for?
Built around repair teams and service centers, including jewelry and watch repair. Its workflow also supports teams handling electronics, instruments, and other repairable items. Talk with Clear IT about your operating needs and product fit.
From intake to pickup
Coordinate the work
Assign repairs, track parts and blockers, and follow work handled at your bench or by an outside vendor.
Keep customers informed
Share repair tracking with a repair number and access code, including QR access, without asking the customer to create an account.
Repair management, explained
What does BenchRelay do?
BenchRelay organizes repair operations from intake to pickup. It connects repair records, assignments, due dates, blockers, outside vendors, and customer updates so the team can see the next action.
Can customers check their repair status without an account?
Yes. Customers can use their repair number and access code to follow the repair through a secure tracking link or QR code. They do not need to create another account.
Can we track repairs sent to outside vendors?
Yes. BenchRelay supports outside-vendor work alongside repairs handled in-house, keeping the assignment and next action connected to the repair.
Can a team manage more than one shop?
BenchRelay supports multiple shops from one account, with team roles controlling access to repair work. Confirm your setup and plan details with Clear IT.
Does BenchRelay replace a CRM or point-of-sale system?
BenchRelay focuses on repair operations. It can work alongside CRM or clienteling tools; this page does not promise POS replacement or an integration with your existing system.
How do we see the product and discuss pricing?
Contact Clear IT Networks to review the repair workflow, team size, and current plan options. You can also visit BenchRelay; product access may require authorization.